FAQs

Where does my From The Earth product ship from?

The From The Earth products available on this site ship to you directly from our U.S. warehouse locations.

What shipping rates do you offer?

We currently offer UPS Ground shipping and USPS Priority Mail.

How will my items arrive?

Your items will be packaged at our warehouse in the U.S. and shipped directly to you. Your order may ship in multiple shipments.

How are gift cards delivered?

Gift cards are delivered to you by email. This email gift card can be forwarded on to the recipient with your personal message or printed and will contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.

Where is my product made?

The From The Earth olive wood products are handmade in Jordan, while artisans in Kyrgyzstan and India make our felt, crocheted, silk products and sterling silver jewelry.

Where does the olive wood come from?

Our olive wood is ethically harvested by partners that abide by the strictest local laws and regulations and environmentally sustainable practices.

Who does my purchase benefit?

Your purchase at From The Earth benefits marginalized groups including women, refugees, deaf, single, widows, and the physically disabled. All of our artisans are given equal treatment and are paid above the national minimum wage.

What is Fair Trade?

Fair trade is a market-based approach to solving the problems of global poverty and injustice caused by unfair business practices and structures.

Is From The Earth fair trade certified?

From The Earth is a member of the Fair Trade Federation (FTF). The FTF has a rigorous membership application and retention process, but they do not certify companies or products.